Book chapter summary: Managing Incidents

This is a slight abridged version of Chapter 14, “Managing Incidents, by Andrew Stribblehill from the excellent “SRE Book“. (Original is 2200 words, this is 1200)

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Tags: sitereliabilityengineering, sre, summary, thesrebook

Beginning with SRE

This post is an introduction into some basic SRE practices we have been implementing at my company recently.

I’ve written before on SRE, including on SRE resources, SLIs, SLOs and SLAs, and Creating an SRE team, but this is a more practical guide to getting started.

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Tags: servicelevelagreements, sitereliabilityengineering, sla, sli, slo, sre, thesrebook

SRE Metrics

A very quick post on some of the most commonly used SRE metrics: The Four Golden Metrics, and RED & USE.

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Tags: 4goldenmetrics, metrics, sitereliabilityengineering, sre

Creating an SRE team

If you wanted to build an SRE team at your company, how would you go about it? How would you structure it?

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Tags: seekingsrebook, sitereliabilityengineering, sre, sreworkbook

SRE Resources

The following are a list of SRE resources I’m finding useful. I will update it as I find more. The good news is that most of the books (including all 3 of the Google SRE books) are available for free download at https://landing.google.com/sre/books.

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Tags: seekingsrebook, sitereliabilityengineering, sre, srebooks, sreworkbook, thesrebook

eBook Summary: What Is SRE?

“What Is SRE? An Introduction to Site Reliability Engineering” (registration required but free), is an ebook by Kurt Andersen & Craig Sebenik, published by O’Reilly. The following is a summary (abridged copy and paste) of the parts I found most useful, with a few of my own notes. The original is about 9,000 words; this is about 2,000.

 

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Tags: books, sitereliabilityengineering, sre, summary

Is Apdex useful?

I’ve been trying to figure out what SLOs to define for some services recently, and wondering if Apdex is a useful metric. (See my previous post on the difference between SLIs, SLOs and SLAs)

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Tags: apdex, applicationperformanceindex, sitereliabilityengineering, slo, SLOs, sre

SLI, SLO and SLA

What are SLIs, SLOs and SLAs? 

Service Level Indicators (SLIs) are metrics that you choose to measure the health and performance of your services. Service Level Objectives (SLOs) are the desired target for those indicators. Service Level Agreements (SLAs) build on this and include the consequences of not meeting those targets. All are fundamental to Site Reliability Engineering.

In this post, I’ll try to explain each in more detail, how they relate to each other, and some examples of each.

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Tags: seekingsrebook, servicelevelagreements, sitereliabilityengineering, sla, SLAs, sli, SLIs, slo, SLOs, sre, thesrebook

SRE vs DevOps

I’m really enjoying the Seeking SRE book. Chapter 12 covers SRE vs DevOps; a community sourced compare and contrast type discussion.

My favorite description is from Thomas Limoncelli, who suggested that:

DevOps engineers focus on the SDLC pipeline with occasional responsibilities for production operations. SREs focus on production operations with occasional responsibilities for the SDLC pipeline.

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Tags: books, devops, seekingsrebook, sitereliabilityengineering, sre

Book chapter summary: Postmortem Culture, from the SRE Book

I’m really enjoying reading the excellent “SRE Book“. Chapter 15 “Postmortem Culture: Learning from Failure” in particular, really struck a chord with me. The following is a slightly summarized version of it.

TLDR: Failures are inevitable, especially in distributed systems. To learn from them, document in Postmortems, avoiding blame, and share the newly gained learnings across your org.

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Tags: blameless, postmortems, RCA, rootcauseanalysis, sitereliabilityengineering, sre, summary, thesrebook

Talk summary: SRE principles by Tori Wieldt @ AWS re:Invent 2018

I caught a talk by Tori Wieldt at the New Relic booth at AWS re:Invent on “SRE principles”. Even though it was a short talk in the expo hall, rather than a formal scheduled one, it had a ton of good SRE material.

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Tags: aws, newrelic, reinvent, reinvent2018, sitereliabilityengineering, sre, summary, Testing